Contemporary Issues In​Travel And Tourism

Report on Contemporary Issues In​Travel And Tourism

Safeguarding is related to securing people’s health, prosperity and human rights(EURATOM and Renha Jr, 2010). Peoples are free from any type of harm and abuse by the persons and anyone else from the society. Disabled, children and older peoples needs safeguarding to reduce the harmful factors for them . This report is based on the Winterbourne View Hospital which is situated in Bristol. This is a private hospital which is working for mentally challenged and physically disabled peoples. In 2011 a sting operation is conducted by the television broadcasting in the hospital which is having video about the reality of the hospital. Staff members are abusing their patients and beating them. These all are very serious type of issue for the hospital and as well as to Care Quality Commission which is a regulatory body on them. This report is having focus on the vulnerable groups which are abused by the social workers in the organisation. Most of the patients are grappling by this odd and irrespective conditions which are not appropriate according to the standards of the Care Quality Commission. In these types of conditions several risk factors can impact on the vulnerable groups.

Task 1

P1: Key milestones in the development of the travel and tourism industry and how they have shaped the travel and tourism industry

Travel and Tourism sector is the fastest growing sector in the world because there are various individual who wants to travel across the globe. This sector have all the opportunities such as planning the package and deliver the quality products to the customers during their stay time. It is the most popular business in the world in terms of profitability and revenue.

P2: Interrelation between different elements of travel and tourism industry

Travel and tourism is considered as one of the famous business sector world wide in concern with the high revenue and profitability. There are many companies that are running their business well in travel and tourism. Titan Travel is one of the travel and tourism company that directly depends upon the various key elements that allows it to provide and deliver best services to their customers in concern with tourist experiences. The various element of travel and tourism along with the inter-relation are discussed below: Travel agents: Travel agents are most crucial element of travel and tourism industry as they act as the main source that directly and indirectly helps in providing guidelines to the customers that is essential for the customers or travellers before planning and going on trip. For an illustration, if any traveller is planning for the trip and requires to gain deep details about the accommodation in order to stay. In such cases, travel agent will help the traveller to give detail information about various accommodation that is available at the visiting place. For poviding the information both travel agents and travel & tourism industry are inter related to create tourism experience(Jaafar, 2011). Transportation: Transportation system act as base for any travel and tourism company. Without proper transport system it is impossible to run travel and tourism organisation and they fail to provide good tourist experience to the travellers. It is very crucial to manage the transportation system so that the company can serve better tourists services to their customers. There are many weakness that is concerned with transportation and directly creates negative impact on the image of travel and tourism company. Some of them are as follows: Not suitable for small route: Conducting transportation for short routes leads to loss for any travel and tourism company. It will create huge loss to the travel and tourism company in concern with the revenue as well as profitability. Included heavy cost: As conducting and establishing transport system is very costly. Affording perfect transportation is not at all possible for the small organisations. Above weaknesses gave a heavy influence on market presence of the organisation in terms of reducing the customers and heavy cost is consumed by the organisation. Therefore, Titan Travel have to consider such things so that, they can get effective results in future time (Vanhove, 2017). Tourist Information: Tourist information is another element that provides high opportunities to travel and tourism organisation to attract travellers. Marketing managers of travel and tourism organisation conducts a conference in order to target and analyse the desires of the travellers. All the elements are interrelated with each other as in order to have effective tourism it is important to have dense tourist information.

M1: Role of each key element of travel and tourism industry

There are various key elements that are associated with travel and tourism industry. Some of the elements of travel and tourism includes travel agents, tourist information, transportation. Travel agents are essential element of travel and tourism industry it has the responsibility to provide all the guidelines to the customers which are necessary for them before going on a trip. Tourist information is another factor that provide opportunities to organisation. In this, marketing manager of firm organise a conference in which, large number of individuals are gathered and management can easily analyse the needs of customers.

D1: Inter-relationship with between the different element of travel and tourism industry

All the elements of travel and tourism industry are inter- related with each other in travel and tourism industry. In order to establish effective tourism it is very essential to involve all the crucial elements to guide travellers well about the visiting locations, accommodations. Travelling system which is called as a base of travel and tourism sector. Without it organisation can not provide a huge experience to their customers.


P3 Different factors that affect tourism behaviour

Travel and tourism industry mainly involves with several factors that directly or indirectly influence the behaviour of the travellers in both negative as well as positive manner. Some of the factors that affect the tourism are discussed in detail below: Accommodation facilities: While travelling tourists faces many issues that is associated with accommodations. With arrangement of proper accommodation facilitates, travel and tourism company can easily satisfy the desires of customers by providing proper accommodation facilities. Accommodation mainly involves with resorts, tourist homes, guest houses and lodges , that directly provides comfort to tourists after travelling and visiting the spots. Transportation facilities: Good arrangement of transportation allows tourists to visits the spots easily and comfortably by reducing issues. The transportation facilities should be delivered in appropriate way to customers or travellers at affordable prices so that they feel comfortable while travelling in various parts of the world(Theobald, 2012). Entertainment facilities: Entertainment facilities includes musics and games that is conducted while travelling to various visiting spots. If such services are of good quality then the customers use these services again and again for their entertainment purpose. By conducting entertainment facilities travel and tourism company can gain competitive advantage in the markets as this facilities will attract maximum number of customers or travellers. Informational factors: Informational factors generally involves with travel agencies, tour operators and guides that directly supports and arrange the arrangement that is associated with the travel and accommodation facilitates. This facilities should be provided at affordable price in order to deliver best and cheaper accommodation to travellers. These services provided by theg travel and tourism company will save the precious time of traveller as they will be provided genuine information to their clients that will reduce their tension and stress of finding accommodation. Attractions: These attraction can be both both natural and man-made. These attractions grow interest in the mind of customer and gives the idea regarding the culture and diversity of the place All the above mentioned factors creates positive as well as negative impact upon travel and tourism sectors. If the customers or traveller get satisfied by the services that is provided by travel and tourism they will refer their family members and close friends to contact the same travel and tourism company. This will directly helps in enhancement of company revenue and profitability. Lack of delivery of proper facilities to customers will directly reduce down the profitability of the travel and tourism industry.

P4: Models of motivation and their influence the consumer decision-making process

Motivation is a word that is directly derived from “motive” which means basic needs or desires of an individual. Motivation, in other words referred as a process under which an individual perform various actions in order to attain their desires or needs. In order to influence the customer decision making maslow’s need theory is used that is discussed in detail.